Customer Success Manager (Commercial) - [#765]

Festanstellung, Vollzeit · remote - Canada

Dein tägliches Workout

Location: Toronto, Ontario, Canada

  • You support our customers within the Commercial sector in all aspects

  • You create the Standard Operating Procedures and working processes that will generate the success parameters established for each customer

  • You uphold the weekly, monthly, and quarterly data review expectations

  • You provide support with in-house events, new process launches, and marketing assistance requests

  • You are the main contact point for all facilities within your segment to provide on-going success support

  • You help create scalable reporting mechanisms and dashboards

  • You initiate expansion and upsell opportunity conversations with the customer sales representative

  • You help create customer appreciation events and provide support

Dein Fitness Level
  • You have experience leading at the association level or above in a medium to large size association (or similar community-based wellness or fitness center)

  • Your experience includes membership and/or wellness leadership

  • You have a customer centric personality and effective communication skills

  • You enjoy the thought of traveling the country, up to 50-70% of the time and working with across the country

  • You can effectively lead and inspire at the branch and association level

  • You are highly organized, analytical and decisive

  • You effectively prioritize needs, tasks and time effectively

  • You inspire those around you with your passion for helping others

  • You can work with a high level of autonomy

  • You have designed and implemented program curriculums

Unser Trainingsequipment
  • Work with a fast-growing, fitness technology start-up aiming to lead the digitalization of the fitness/wellness industry

  • Enjoy being part of a highly motivated and multidisciplinary team

  • Experience personal growth from challenging and varied tasks

  • Enjoy working closely with customers and embrace a level of personal responsibility

  • Benefit from regular feedback and opportunities for development

Contact Information

eGym’s mission is to make the gym work for everyone! eGym is the pioneering innovation leader for integrated digital fitness products. The company was founded in 2010 in Munich, Germany and now has more than 2,000 customers in 12+ European countries. After receiving over $60 million in venture capital funding, eGym decided to extend its global expansion and entered the US market in 2017.

eGym combines latest machine technology, powered by German engineering, with an open cloud platform and the advantages of connected mobile applications to deliver intuitive and effective workouts with more fun and data-driven member support. By offering apps for members and trainers, eGym simplifies operations and provides operators with all the necessary tools to support their customers on their individual member journey. eGym offers an open cloud platform that integrates a great variety of partners like Matrix, Precor, Life Fitness, Fitbit, Polar, Inbody and many others.

eGym Inc offers its employees a competitive benefits package which includes:

  • Health, dental and vision insurance starting on your first day of employment

  • 401k with company match

  • Monthly wellness stipend

  • Generous vacation and sick leave

  • 13 paid holidays per year

  • Paid parental leave

Additionally, eGym HQ offers the following perks:

  • Team lunch Fridays

  • Occasional happy hours

  • Office snacks

  • Creative workspace

  • In-office eGym equipment

Contact person: Taylor Hahn

For further vacancies:

Über uns
Werde Teil von eGym!

Wir wollen die Fitness- und Gesundheitsbranche komplett verändern und es schaffen, dass Fitnesstraining für Jeden funktioniert. Wir designen elektronische Kraftgeräte und Apps, die an die eGym Cloud angebunden sind und die Trainingsfläche somit digital verbinden. Unsere flexx-Geräte ergänzen das Trainingserlebnis durch Muskellängenwachstum und fördern die Mobilität unserer Nutzer. Unsere Apps helfen Trainern und Mitgliedern dabei ihre Ziele noch effektiver zu erreichen, ermöglichen den digitalen Zugang zu Trainingsplänen und -erfolgen und schaffen ein Ranking unter Freunden, um sich so zu Höchstleistungen zu motivieren. Der neue Open-Platform-Ansatz eGym ONE generiert Schnittstellen zu immer mehr Drittanbietern (wie z. B. Fitbit oder Runkeeper).   

Werde Teil von eGym und bewirb Dich jetzt!
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